FREQUENTLY ASKED QUESTIONS:

Will it work on my guitar?

If the thickness of the body of your guitar is in the range 28 – 56 mm it will fit. In inches that’s 1.1 in to 2.2 in.

When will I receive my Performaxe?

For orders placed before February 18, 2019
All orders have been delivered.

For orders placed after February 18, 2019
We are currently manufacturing our second batch, all orders will be shipped approximately around May 15, 2019.
As soon as your Performaxe leaves our workshop you will automatically receive an email notification and a tracking  for your shipment.

Will I get a tracking code?

As soon as your Performaxe leaves our workshop you will automatically receive an email notification and a tracking  for your shipment.

Can I cancel my order?

Yes, if your order has not been shipped yet you can cancel it at any time.
Just send an email to jay@guitarscientist.com with your name and the email you used to place the order.

Can I return my Performaxe?

As per EU laws, after your item is delivered you have 14 days to return it, if you don’t use it, no questions asked.

We will obviously let you use your Performaxe, and if the item is returned like-new conditions (except for the packaging obviously), you will get a 100% refund, including the shipping costs you paid at the moment of purchase.